Zoris is looking for a Central Sales & Lead Management Executive to manage all incoming leads across different channels and ensure quick response, proper qualification and timely handover to the concerned department.

Key Responsibilities

- Handle leads received from Website, Google, Instagram, Facebook, WhatsApp, Calls, Referrals, Campaigns, Events and other sources.
- Make the first call / customer connection within defined TAT.
- Understand and qualify customer requirements.
- Capture and update lead details in CRM / Google Sheet.
- Forward qualified leads to the concerned Department Head / Sales Owner.
- Ensure no lead remains unattended, unassigned or without follow-up.
- Track lead status, follow-ups, conversions and lost leads.
- Coordinate with Front Office, Sales, Banquet, F&B;, Restaurant, Club/Nightlife and Marketing teams.
- Escalate high-value or delayed leads to the concerned manager.
- Prepare daily / periodic lead reports for management.

Key Skills





- Excellent communication and calling skills
- Strong follow-up and coordination ability
- Customer handling skills
- Good knowledge of Excel / Google Sheets
- CRM / lead management experience preferred
- Hospitality / hotel sales experience will be an advantage
- Quick response and robust ownership

Key KPI

Lead Response TAT | First Contact Rate | Lead Handover TAT | Follow-up Compliance | Lead Tracker Accuracy | Lead Coverage

Ideal Candidate

A proactive and organised professional who can handle multiple leads simultaneously, make timely first calls and ensure every enquiry reaches the right department without delay.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

- Do you have prior work experience in the *Hotel, Restaurant, Hospitality, F&B;, or related service industry*?

Work Location: In person

📌 Senior Sales Executive (Bhubaneswar)
🏢 ZORIS BOUTIQUE HOTEL PRIVATE
📍 Bhubaneswar