M M CAFEPattom, Trivandrum

Job Title: Cafe Supervisor

Job Summary

The Cafe Supervisor is responsible for the smooth day-to-day operation of the cafe, ensuring excellent customer service, food and beverage quality, cleanliness, staff discipline, and efficient shift management. The Supervisor will lead the cafe team and ensure that all company SOPs and service standards are followed consistently.

Key Responsibilities1. Daily Cafe Operations

- Supervise the overall operation of the cafe during the assigned shift.
- Ensure the cafe is opened and closed according to company procedures.
- Monitor customer flow, table service, takeaway and delivery orders.
- Ensure all products are prepared and served according to M M Cafe standards.
- Coordinate with the kitchen and service team for smooth operations.

2. Staff Management

- Allocate duties and responsibilities to staff members.
- Prepare and manage staff shift schedules.
- Monitor staff attendance, punctuality, grooming and discipline.
- Train new employees on cafe SOPs, customer service and hygiene standards.
- Motivate the team and maintain a positive working environment.
- Handle staff issues professionally and report serious issues to management.

3. Customer Service

- Ensure customers receive friendly, prompt and professional service.
- Handle customer complaints and resolve routine issues appropriately.
- Follow up on customer feedback and report important concerns to management.
- Maintain high standards of hospitality and customer satisfaction.

4. Food & Beverage Quality

- Check the quality, presentation and portion of food and beverages before serving.
- Ensure Kumbakonam Degree Coffee is prepared and served according to the prescribed standard.
- Monitor product freshness and storage conditions.
- Ensure expired,



damaged or unsuitable products are not served.

5. Hygiene & Cleanliness

- Maintain cleanliness of the dining area, counter, kitchen and customer facilities.
- Ensure staff follow personal hygiene and grooming standards.
- Monitor cleaning schedules and ensure cleaning tasks are completed.
- Follow food safety and hygiene procedures at all times.

6. Stock & Inventory

- Monitor daily stock levels of food, beverages, packaging materials and other supplies.
- Report low-stock items to management in advance.
- Assist with receiving and checking deliveries.
- Ensure proper storage and rotation of stock using FIFO principles.
- Minimize wastage, spoilage and unnecessary consumption.

7. Cash & Billing

- Monitor billing and payment procedures.
- Ensure every customer order is properly billed.
- Verify cash, card and digital payment transactions according to company procedures.
- Monitor discounts, cancellations, complimentary items and refunds.
- Assist with end-of-shift cash reconciliation as required.

8. Sales & Business Performance

- Monitor daily sales and customer traffic.
- Encourage the team to promote suitable food and beverage items.
- Identify opportunities to improve sales and customer satisfaction.
- Report unusual sales trends, wastage or operational issues to management.

9. Safety & Security

- Ensure safe working practices are followed by all employees.
- Report equipment damage, electrical problems,



accidents or safety hazards immediately.
- Ensure emergency procedures are understood by staff.
- Protect company property, equipment, cash and inventory.

10. Reporting

The Cafe Supervisor should maintain or verify:

- Daily sales reports
- Staff attendance
- Stock and wastage records
- Cleaning checklists
- Customer complaints and feedback
- Equipment/service issues
- Daily opening and closing checklists

Required Skills & Qualifications

- Previous experience in cafe, restaurant, hotel or food-service operations preferred.
- Good communication and interpersonal skills.
- Ability to lead and manage a team.
- Basic knowledge of food safety and hygiene.
- Basic computer/POS knowledge.
- Ability to handle cash and billing procedures.
- Good problem-solving and customer-service skills.
- Ability to work under pressure during busy periods.
- Flexible to work shifts, weekends and holidays when required.

Personal Qualities

- Responsible and punctual
- Honest and trustworthy
- Well-groomed and professional
- Customer-focused
- Team-oriented
- Good leadership skills
- Positive attitude
- Attention to detail

Performance Expectations

The Cafe Supervisor is expected to ensure:

- Smooth daily cafe operations
- Excellent customer service
- Consistent food and beverage quality
- Proper staff discipline and attendance
- High standards of cleanliness and hygiene
- Accurate billing and cash handling
- Effective stock control
- Minimum wastage
- Proper implementation of M M Cafe SOPs

Reporting To

Cafe Manager / Management

Workplace

M M Cafe – Pattom, Trivandrum
Franchise of Kumbakonam Degree Coffee

Pay: From ₹240,000.00 per year

Perks:

- Flexible schedule

Work Location: In person

📌 Café Supervisor (Pattom)
🏢 M M Cafe
📍 Pattom