FRONT DESK MANAGER

Location: Ahmedabad
Industry: Aesthetic / Dermatology / Skin & Wellness
Employment: Full-time

About the Role

We are looking for a polished, confident and customer-focused Front Desk Manager to manage the clinic's reception and patient experience. The ideal candidate will be responsible for ensuring smooth front-office operations while delivering a warm, premium and professional experience to every patient.

Key Responsibilities

Front Desk & Patient Experience

- Manage the complete front-desk and reception operations.
- Welcome patients and ensure a warm, professional experience.
- Manage appointments, consultations, follow-ups, cancellations and rescheduling.
- Maintain accurate patient records and ensure confidentiality.
- Handle patient queries and coordinate with doctors and therapists.
- Ensure minimal waiting time and smooth patient flow.

Team Management

- Supervise and train front-desk executives and reception staff.
- Allocate daily responsibilities and monitor staff performance.
- Maintain professional grooming, communication and service standards.
- Prepare staff schedules and manage front-office attendance.

Sales & Revenue

- Handle enquiries and convert leads into consultations and treatments.
- Follow up with prospective and existing patients.
- Explain treatment packages, memberships and clinic services appropriately.
- Track enquiries, conversions, repeat visits and pending follow-ups.
- Support the clinic in achieving monthly revenue and conversion targets.
- Coordinate with the marketing team regarding campaigns and incoming leads.

Clinic Operations

- Coordinate with doctors, therapists, nursing staff and management.
- Ensure consultation rooms and reception areas are ready for appointments.
- Monitor billing, payments, refunds and daily collections.
- Maintain front-office reports and daily closing procedures.




- Ensure adequate availability of forms, stationery and other front-desk requirements.
- Handle patient feedback and escalate complaints appropriately.

Patient Retention

- Maintain strong relationships with existing patients.
- Ensure timely follow-ups after procedures and consultations.
- Coordinate reminders for appointments, treatment sessions and reviews.
- Encourage repeat visits through excellent service and relationship management.

Key Skills & Attributes

- Excellent communication and interpersonal skills.
- Robust customer-service orientation.
- Pleasant, polished and qualified personality.
- Good sales and negotiation skills.
- Strong organisational and multitasking abilities.
- Ability to handle difficult patients calmly and professionally.
- Leadership and team-management skills.
- Proficiency in basic computer applications and clinic management software.
- Strong attention to detail and confidentiality.

Preferred Experience

- 2–5 years of experience in front-office management, hospitality, premium retail, healthcare, dermatology, aesthetics, wellness or similar customer-facing industries.
- Experience in a dermatology/aesthetic clinic will be an advantage.
- Candidates with experience handling premium clientele and achieving sales/conversion targets will be preferred.

Key Performance Indicators (KPIs)

- Patient experience and satisfaction
- Appointment conversion rate
- Lead-to-consultation conversion
- Consultation-to-treatment conversion
- Repeat patient rate
- Follow-up completion
- Revenue contribution
- Waiting-time management
- Front-office team performance

Ideal Candidate

We are looking for someone who can be the face of the clinic: warm with patients, highly organised behind the scenes, commercially aware and capable of leading the front-office team with confidence.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Front Desk Manager (Ahmedabad)
🏢 Dr Jamuna Pai's SkinLab
📍 Ahmedabad