Job Summary

We are looking for enthusiastic and customer-focused Customer Success Trainees who are eager to build a career in customer handling, technical support, and client relationship management. The candidate will be responsible for assisting customers, resolving their queries, and ensuring a smooth customer experience with Mantra products and services.

Key Responsibilities Customer Support Responsibilities

- Handle customer queries through calls, emails, and remote support.
- Understand customer concerns and provide appropriate resolutions.
- Coordinate with internal technical teams for issue resolution.
- Maintain proper follow-up with customers to ensure issue closure.
- Provide product-related guidance and basic troubleshooting support.
- Record and maintain customer interaction details in the system.
- Ensure timely response and skilled communication with clients.
- Support customers during product installation and onboarding activities.
- Assist in maintaining high customer satisfaction and retention.
- Escalate unresolved issues to the concerned department.

Technical Support Responsibilities

- Identify hardware and software-related issues.




- Troubleshoot basic technical problems remotely.
- Assist in installation and configuration of devices/software.
- Diagnose and escalate product faults when required.
- Support testing and validation activities.
- Provide accurate feedback to customers regarding issue status.
- Learn and understand Mantra products and applications.

Required Skills

- Good communication and interpersonal skills.
- Basic understanding of computer hardware/software.
- Problem-solving attitude and willingness to learn.
- Customer-centric approach.
- Basic knowledge of Windows OS and networking concepts.
- Ability to manage multiple tasks efficiently.
- Good verbal and written communication skills.

Preferred Qualification

- BCA, B.Sc IT, B.Tech, BE, MCA, MBA, or any relevant graduation/post-graduation.
- Freshers with good communication and technical understanding can apply.
- Internship or project experience in customer support/technical support will be an added advantage.

Pay: From ₹180,000.00 per year

Work Location: In person

📌 Customer Success Trainee (Ahmedabad)
🏢 Mantra Softech Ind
📍 Ahmedabad