About GABA Telepsychiatry

GABA Telepsychiatry is a mental health practice providing accessible, high-quality online psychiatric and mental health services. We believe that the first conversation with a patient matters, it should make them feel heard, understood, and confident that they are reaching the right professional for their needs.

We are looking for a compassionate, proactive, and people-oriented Senior Sales & Patient Services Consultant to join our team. This role is ideal for someone with a healthcare, psychology, clinical services, counselling, or related background who genuinely enjoys speaking with people and wants to combine their healthcare understanding with consultative communication.

This is not a traditional pushy sales role. Your responsibility is to understand what a patient or family member is looking for, identify their concerns, explain the relevant services, and help them take the next appropriate step.

About the Role

You will be one of the first points of contact for prospective patients and their families. You will communicate with them through phone, email, and chat, understand their concerns and requirements, and help determine which of our services may be most appropriate for them.

The role involves spending meaningful time with people. Some conversations may require 10 minutes to 30 minutes, particularly when a patient or family member needs additional time to explain their situation, understand the process, or feel comfortable moving forward.

We are looking for someone who enjoys talking to people, has the patience to listen, and is genuinely interested in understanding the person behind the enquiry.

Key Responsibilities:

- Speak with prospective patients and/or family members through phone, email, and chat to understand their concerns, requirements, and expectations.
- Conduct thoughtful initial conversations and gather relevant background information while maintaining empathy, professionalism, and confidentiality.
- Understand the patient's primary concern and help identify which GABA service, provider, or evaluation may be most relevant to their needs.
- Explain our services, consultation/evaluation process, fees, insurance options, and next steps clearly and accurately.




- Build trust and rapport rather than using high-pressure sales techniques.
- Address questions, concerns, and hesitations patiently and provide relevant information to help patients make an informed decision.
- Follow up with prospective patients appropriately and maintain consistent communication throughout the enquiry-to-booking journey.
- Manage and nurture leads from initial enquiry through successful appointment booking.
- Maintain accurate records of patient interactions, enquiries, follow-ups, and appointments.
- Coordinate with clinicians and internal teams when additional information or clarification is required.
- Identify opportunities to improve the patient experience and communicate recurring concerns or feedback to the team.
- Stay informed about GABA's services, clinical offerings, processes, and relevant healthcare/mental health developments.
- Contribute to a positive, compassionate, and patient-centered experience at every stage of communication.

What We're Looking For:

- 8+ years of relevant experience in healthcare, clinical services, psychology, counselling, healthcare sales, patient coordination, business development, customer success, or a related field.
- A healthcare, psychology, clinical, counselling, or allied healthcare background is strongly preferred.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- High levels of empathy, patience, and emotional awareness.
- A genuine interest in understanding people's concerns rather than simply trying to close a sale.
- Ability to ask thoughtful questions and identify the underlying need behind a patient's enquiry.
- Ability to explain complex or sensitive information in a simple, reassuring, and professional manner.
- Comfortable having extended conversations and speaking with patients/families when required.




- Strong follow-up skills and the ability to proactively manage leads.
- Good organizational and time-management skills.
- Ability to work independently while collaborating effectively with clinicians and internal teams.
- Comfortable working in a rapid-paced healthcare environment where priorities may change.
- A natural consultative approach to sales, we are looking for someone who builds trust and recommends the right service rather than someone who uses aggressive sales tactics.

You may be a good fit for this role if you:

- Naturally enjoy talking to and helping people.
- Have a healthcare or psychology background and want to apply that knowledge in a client-facing role.
- Are curious about people's stories and know how to listen without rushing them.
- Can remain patient even when a conversation is long or emotionally difficult.
- Can recognize what a person actually needs and connect them with the appropriate service.
- Are proactive about following up rather than waiting for instructions.
- Understand that in mental healthcare, trust comes before conversion.
- Feel comfortable balancing compassion with business goals.
- Take ownership of your conversations and want to continuously improve the patient experience.

This is not a high-pressure telesales position.

We are not looking for someone whose primary approach is to convince every enquiry to purchase a service. We are looking for someone who can listen, understand, educate, guide, and recommend.

The goal is to ensure that the person reaching out to GABA feels heard and is connected with the service that is most relevant to their needs.

Why Join GABA Telepsychiatry?

- Work in a growing mental healthcare organization.
- Gain exposure to patient communication and mental healthcare services.
- Work closely with clinical and healthcare professionals.
- Develop skills across consultative sales, patient experience, healthcare communication, and service coordination.
- Be part of a team where empathy and patient experience are valued alongside business growth.
- Work From Home Benefits
- Competitive Salary

Pay: ₹150,000.00 - ₹200,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Senior Sales Consultant (India)
🏢 Gaba Telepsychiatry
📍 India