Responsibilities & Key Deliverables

Overview

Oversee day-to-day Museum operations, ensuring seamless visitor experience, administration, financial management, maintenance and coordination with internal teams, artists, vendors and other stakeholders.

Key Responsibilities
Visitor Engagement
Conduct guided tours for corporate, educational, internal and special groups.
Deliver engaging, audience-relevant experiences while ensuring visitor comfort and support.
Bookings & Visitor Communications
Manage Museum emails, bookings and visitor queries.
Coordinate booking slots, closures and website updates.
Maintain Google business information and manage visitor reviews and feedback.
Budget & Administration
Develop, track and manage annual Revenue and Capex budgets.
Coordinate with CIS, Brand, IT and other teams for budgeting and operational requirements.
Museum Operations & Maintenance
Ensure the Museum, exhibits and installations are maintained in pristine condition.
Coordinate with artists, vendors, CIS and IT for installations, repairs,



technical issues and preventive maintenance.
Manage seasonal requirements, including monsoon preparedness and infrastructure-related issues.
Security & Visitor Management
Ensure adherence to Museum safety protocols and visitor decorum.
Manage visitor escalations, walk-ins and object-related incidents professionally.
Coordinate with security teams to ensure a courteous and protected visitor experience.
Vendor & AMC Management
Maintain artist/vendor databases, agreements and relevant documentation.
Track vendor bills, payments and Annual Maintenance Contracts.
Museum Photography
Coordinate photography of Museum objects and provide logistical and administrative support for shoots.

Experience

5–8 years of relevant experience in museum/gallery operations, hospitality, visitor experience, cultural institutions, events or administration.

Industry Preferred

Qualifications

Graduate degree

📌 Manager Mahindra Museum Of Living History Mumbai
🏢 Mahindra & Mahindra
📍 Mumbai