Our Team
We are evolving our Reliability Engineering team to move beyond support and operations. As a Senior Engineer, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical shared services at LSEG.

Job Summary
The Application Support Engineer (L2) is responsible for providing advanced technical support for business-critical applications. This role handles incident resolution escalated from L1 support, performs root cause analysis, and works closely with development, infrastructure, and business teams to ensure application stability, performance, and availability.

Key Responsibilities
Provide Level 2 support for production and non-production applications
Investigate and resolve application incidents escalated from L1 within SLA
Perform root cause analysis (RCA) and implement preventive fixes
Monitor application health, logs, and system performance
Execute SQL queries or scripts to analyze and fix data-related issues
Support application deployments, releases,



and patches
Coordinate with development, DevOps, DB, and infrastructure teams
Document known issues, workarounds, and standard operating procedures (SOPs)
Participate in on-call / shift rotations as required
Assist in problem management and continuous service improvement
Ensure compliance with security, audit, and change management processes

Required Skills & Qualifications
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
5–8 years of experience in Application support or Production support
Solid understanding of application architecture and support processes
Experience with:
Incident, problem, and change management (ITIL-based)
Log analysis and troubleshooting
SQL / database queries (Oracle, MySQL, PostgreSQL, etc.)
Linux/Unix and/or Windows settings
Familiarity with monitoring tools (Bigpanda, Splunk, Datadog etc.)
Positive co

📌 Site Reliability Engineer Bengaluru
🏢 London Stock Exchange Group
📍 Bengaluru