Reference No: 3322

Office Type: WFO

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international setting but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and cutting-edge thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Your Responsibilities
Serve as the first point of contact for assigned client group(s) on HR service matters, via ticketing system, email, phone, or in person.
Handle and resolve employee queries (policies, leave, payroll inputs, records) and process HR transactions (data changes, letters, onboarding/offboarding documentation)



accurately and within SLA.
Manage end-to-end delivery of HR services for the client group: onboarding, transfers, exits, policy administration, and first-line employee relations support.
Independently resolve escalated or moderately complex queries; escalate only sensitive, high-risk, or precedent-setting matters to the Senior HRSS Partner or HR Service Lead.
Maintain accurate employee records and documentation in the HRIS; ensure data integrity for the client group.
Monitor SLAs/KPIs for the client group and take corrective action on misses.
Partner with HR Business Partners (HRBPs) and functional teams (payroll, advantages, talent acquisition) to ensure seamless service delivery.
Prepare and present periodic service review reports/dashboards directly to client stakeholders.
Identify and drive process improvements within the client group's HR processes; follow and refine SOPs.
Ensure co

📌 Hr Service Partner Chennai
🏢 zalaris
📍 Chennai