Job Summary

We are looking for a Front Office Executive with experience in a hair clinic, aesthetic clinic, dermatology clinic, cosmetology, or healthcare setting. The candidate will be responsible for managing the front desk, welcoming clients, handling enquiries and appointments, coordinating consultations and treatments, and ensuring an excellent client experience throughout their visit.

The ideal candidate should have excellent communication skills, a professional appearance, strong follow-up abilities, and a customer-focused approach.

Key Responsibilities

- Welcome and greet clients professionally and create a warm, comfortable clinic experience.
- Manage the reception desk, client registration, appointments, and daily schedules.
- Handle incoming calls, WhatsApp enquiries, online enquiries, and walk-in clients.
- Understand client requirements related to hair loss, hair restoration, scalp care, and aesthetic services and coordinate them with the appropriate consultant/doctor.
- Schedule and confirm doctor consultations, treatment sessions, follow-ups, and review appointments.
- Explain basic information about available hair and aesthetic services, packages, procedures, and pricing as approved by the clinic.
- Coordinate with doctors, trichologists, aesthetic consultants, therapists, and the operations team to ensure smooth patient flow.
- Follow up with enquiries, consultation leads, and missed appointments.
- Maintain accurate client records, treatment schedules, follow-up details, and CRM entries.
- Assist with billing, payment collection, receipts, and basic administrative activities.
- Coordinate pre-consultation and post-consultation requirements as instructed by the clinical team.




- Support client retention by maintaining regular follow-ups and appointment reminders.
- Handle client questions and complaints professionally and escalate clinical or medical concerns to the appropriate qualified professional.
- Maintain strict confidentiality of client and medical information.
- Promote approved clinic packages, memberships, offers, and products when required.
- Maintain a clean, organized, and professional reception area.
- Prepare daily appointment, enquiry, follow-up, and collection reports.
- Coordinate with the sales team to ensure proper follow-up and conversion of treatment enquiries.

Preferred Industry Experience

Candidates with experience in any of the following are preferred:

- Hair transplant / hair restoration clinic
- Trichology clinic
- Dermatology clinic
- Aesthetic clinic
- Cosmetology clinic
- Cosmetic surgery clinic
- Beauty and wellness clinic
- Healthcare or hospital front office

Preferred Knowledge

Basic familiarity with the following services will be an advantage:

- Hair transplant / hair restoration
- Hair loss treatments
- PRP and other hair-related treatments
- Scalp treatments
- Hair growth therapies
- Laser hair reduction
- Skin and facial treatments
- Chemical peels
- Skin rejuvenation
- Anti-aging treatments




- Aesthetic and skincare services

Clinical diagnosis, treatment recommendations, medical advice, and explanations of medical risks should be handled by appropriately qualified medical professionals.

Required Skills

- Excellent verbal and written communication
- Pleasant and professional personality
- Robust customer-service skills
- Good telephone and WhatsApp etiquette
- Appointment and calendar management
- Strong follow-up and coordination skills
- Basic billing and cash-handling knowledge
- Computer and MS Office skills
- CRM/clinic management software experience preferred
- Ability to handle multiple clients and tasks efficiently
- Good problem-solving and interpersonal skills
- Professional grooming and presentation
- Fluency in English and the local language preferred

Qualification & Experience

- Any Bachelor's degree or relevant qualification preferred.
- 1–3 years of front office experience preferred.
- Experience specifically in a hair clinic, aesthetic clinic, dermatology clinic, or trichology clinic will be an advantage.
- Candidates with strong customer-service experience in healthcare, beauty, wellness, or hospitality may also be considered.

Key Performance Indicators (KPIs)

- Appointment booking and confirmation
- Enquiry response and follow-up
- Consultation appointment conversion
- Repeat appointment and follow-up rate
- Client satisfaction and retention
- Accurate billing and documentation
- CRM/data accuracy
- Efficient coordination with clinical and sales teams
- Timely handling of client enquiries

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front office executive (Greater Kailash)
🏢 Max hair clinic
📍 Greater Kailash