Roles & Responsibilities – International Voice Process (Telesales)

- Handle outbound international customer calls and promote company products/services.
- Understand customer requirements and provide accurate product/service information.
- Generate leads and convert potential customers into successful sales.
- Follow up with interested customers and maintain regular communication.
- Achieve daily, weekly, and monthly sales targets.
- Handle customer objections professionally and use effective sales techniques to close deals.
- Maintain valuable English communication, pronunciation, and professional call etiquette.
- Identify customer needs and recommend suitable products/services.
- Maintain accurate customer and sales information in the CRM/system.
- Follow the prescribed call scripts, sales processes, and company guidelines.
- Ensure proper documentation and timely updating of call outcomes.




- Handle customer queries and provide appropriate resolutions or escalate when required.
- Maintain a professional and positive attitude during customer interactions.
- Follow all company policies regarding data privacy, customer information, attendance, and compliance.
- Coordinate with the team and reporting manager to achieve business objectives.
- Participate in coaching, training, quality audits, and performance improvement sessions.
- Maintain required call quality, productivity, conversion, and attendance standards.

Key Performance Indicators (KPIs)

- Sales / Revenue Achievement
- Conversion Rate
- Call Quality
- Customer Handling & Communication
- Call Productivity
- Lead Follow-up & Closure
- Attendance & Punctuality
- CRM/Data Accuracy

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Telesales Executive (Bengaluru)
🏢 Sparkline telecom (opc
📍 Bengaluru