Job Description – Telecaller

Position: Telecaller / Student Counsellor
Industry: Education & Training
Experience: 1–2 Years
Location: Hyderabad
Employment Type: Full-Time

About the Role

We are looking for a confident and enthusiastic Telecaller / Student Counsellor to connect with students and working professionals, understand their career and learning requirements, and provide information about our training courses.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to confidently speak with students and convert enquiries into course registrations.

Key Responsibilities

- Make outbound calls to students and leads regarding our training courses.
- Explain course details, curriculum, duration, fees, placement assistance, and other relevant information.
- Understand students' career goals and recommend suitable courses.
- Follow up with interested students through calls and WhatsApp.
- Maintain proper records of calls, enquiries, follow-ups, and conversions.
- Handle student questions and resolve basic queries professionally.
- Achieve daily/weekly/monthly calling and admission targets.
- Coordinate with the counselling and admissions team for successful enrolments.
- Maintain a professional and positive relationship with students.
- Regularly follow up with leads until they make an informed decision.

Required Skills

- Fluent communication in English, Telugu, and Hindi is mandatory.




- Good convincing and interpersonal skills.
- Strong listening and communication abilities.
- Comfortable making a high volume of outbound calls.
- Basic computer knowledge and familiarity with WhatsApp.
- Ability to explain information clearly and confidently.
- Target-oriented and self-motivated.
- Valuable follow-up and relationship-building skills.

Eligibility

- Education: Any Graduate / relevant qualification.
- Experience: 1–2 years of experience in telecalling, student counselling, inside sales, education sales, or a similar role.
- Candidates with experience in training institutes, educational consultancies, EdTech, or course sales will be preferred.
- Freshers with exceptional communication and convincing skills may also be considered.

Performance Indicators

- Number of calls and meaningful conversations.
- Lead follow-up rate.
- Student counselling quality.
- Lead-to-admission conversion.
- Achievement of monthly admission targets.
- Student satisfaction and engagement.

What We Offer

- Competitive salary + performance incentives.
- Growth opportunities within the organization.
- Training and support to improve counselling and sales skills.
- Positive and professional work environment.
- Opportunity to build a career in the education and training industry.

Pay: ₹12,660.74 - ₹15,000.80 per month

Work Location: In person

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