TELECALLERs – ROLES & RESPONSIBILITIES

Calling & Communication

- Make inbound and outbound calls to guests in very professional and polite manner.
- Provide accurate information about products, services, offers, or company processes.

Clients Follow-up & Lead Generation

- Follow up with existing and prospective clients.
- Contact clients regarding enquiries, orders, appointments, Services required.
- Maintain regular follow-up as per the assigned schedule.
- Make outbound calls to potential clients from the assigned database.
- Maintain proper records of leads and their current status.

Customer Service

- Handle customer queries and provide appropriate information having listened carefully.
- Escalate complaints or complex issues to the concerned supervisor.

Data Management

- Maintain accurate customer information and call records.
- Update customer details in CRM/software/registers.
- Record call outcomes, follow-up dates, and customer responses.

Appointment/Meeting Coordination

- Schedule appointments, meetings, demonstrations, or callbacks when required.
- Confirm appointments with clients.




- Inform the concerned department about confirmed appointments or customer requirements.
- Explain products/services according to approved company information.
- Avoid making unauthorized commitments regarding price, delivery, services, or results.

Daily Reporting

- Prepare daily/weekly calling reports.
- Report the number of calls made, connected calls, enquiries, follow-ups, and conversions.
- Submit pending follow-up lists to the supervisor.
- Maintain confidentiality of customer and company information.

KEY PERFORMANCE INDICATORS (KPIs)

- Number of calls made.
- Connected calls.
- Leads generated.
- Follow-ups completed.
- Enquiries generated.
- Appointment/meeting conversion.
- Sales conversion, where applicable.
- Customer satisfaction.
- Accuracy of call records and reporting.

Pay: From ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Tele Calling Executive (DLF Phase 3)
🏢 Dr BRC Premier Hospital
📍 DLF Phase 3