- Handle user calls and queries
- Assist users with their profiles and app-related requirements
- Manage and moderate WhatsApp chats
- Guide users through the ordering process
- Follow up with users and support sales growth
- Explain platform benefits and guide vendors through the registration process.
- Maintain regular follow-ups and build solid vendor relationships.
- Handle and manage e-commerce orders, customer queries, and delivery coordination.
- Maintain call records, follow-up data, and reporting sheets.
- Ensure proper customer and vendor communication standards are followed.
- Conduct approximately 100 calls per day.
Required Skills
- 0–2 years experience.
- Strong communication skills in Hindi and Punjabi are mandatory.
- Basic English communication preferred.
- E-commerce or telecalling experience will be an added advantage.
- Good convincing, coordination, and relationship management skills.
- Basic computer and backend handling knowledge.
- Comfortable working in a fast-paced startup environment.
- Ability to multitask, take ownership, and work independently.
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Paid time off