Career Opportunity

Position

Assistant Manager – International Process (UK Client)

Position

Assistant Manager – International Process (UK Client)

Join Our Team

- Manage daily operations and ensure smooth workflow.
- Lead and support the team to achieve performance targets.
- Monitor KPI, SLA, quality, productivity, and attendance.
- Handle customer and client escalations.

- Bachelor's degree in any field.
- 4–7 years of experience in BPO, preferably in an international process.
- 1–2 years of experience as a Team Leader or Assistant Manager.
- Positive spoken and written English.
- UK client/customer experience preferred.
- Good knowledge of KPI, SLA, quality, and productivity.
- Strong team management and problem-solving skills.
- Basic knowledge of MS Excel and reporting.
- Ability to handle escalations and work effectively under pressure.

Explore this exciting career opportunity and take the next step in your professional journey with us.

📌 Assistant Manager – International Process (UK Client) (Kochi)
🏢 Eben Telecom
📍 Kochi