Responsibilities

Lead by Example , Multitasking , supervising and guiding the team while making calls and scheduling meetings

Assist in the formulation of targets for individuals and teams

Hire and onboard new employees

Answer questions from staff and provide guidance and feedback

Anticipate escalation and take over calls when needed

Devise ways to optimize procedures and keep staff motivated

Measure performance with key metrics such as call abandonment, calls waiting etc.

Ensure adherence to policies for attendance, established procedures etc.

Keep management informed on issues and problems

Prepare monthly/annual results and performance reports

Requirements and skills

Proven experience as call center supervisor or similar supervisory position

Experience in Telecalling is essential

Proficient in English; Good knowledge of additional languages will be a definite plus

Working knowledge of MS Office

Tech savvy with knowledge of telephone equipment and relevant computer programs





Knowledge of performance evaluation procedures

Outstanding communication and negotiation abilities

A results-oriented approach

Excellent organizational and leadership skills

Ability to work under pressure

Expected Start Date: 12/10/2026

Location : Vashi Plaza, Sector 17, Navi Mumbai 400703

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹99,000.00 per month

Perks:

Paid sick time

Schedule:

Day shift

Supplemental Pay:

Commission pay

Performance bonus

Quarterly bonus

Yearly bonus

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

total work: 5 years (Required)

telesales TL/Supervisor/Manager: 2 years (Required)

Language:

Hindi (Preferred)

English (Required)

Application Deadline: 12/10/2026

Expected Start Date: 19/10/2026

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹99,000.00 per month

Work Location: In person

📌 Team Leader - Telesales (Vashi)
🏢 AY International
📍 Vashi