Job Description – Operations Manager (Reviewer)

Job Title: Operations Manager (Reviewer)
Department: Operations
Employment Type: Full time
Location: kochi
Reporting To: Management / Operations Head

Job Summary

We are looking for an experienced and detail-oriented Operations Manager (Reviewer) to oversee operational activities, review team performance, ensure process compliance, and maintain the quality and accuracy of daily operations. The ideal candidate should have strong leadership, analytical, communication, and problem-solving skills.

Key Responsibilities

- Review and monitor daily operational activities and team performance.
- Ensure that employees follow company processes, SOPs, and operational guidelines.
- Review reports, documents, CRM activities, and work outputs for accuracy and completeness.
- Track team KPIs, targets, productivity, and performance.
- Identify operational gaps and coordinate with team members to resolve issues.
- Conduct regular performance reviews and provide constructive feedback.
- Monitor workflow and ensure tasks are completed within defined timelines.
- Verify data, reports, customer records, and other operational documentation.
- Coordinate with different departments to ensure smooth workflow.
- Prepare daily, weekly, and monthly operational reports for management.
- Maintain proper documentation and records of operational activities.
- Identify process inefficiencies and recommend improvements.
- Support the implementation and improvement of SOPs and internal processes.
- Ensure timely follow-up on pending tasks and action items.
- Handle escalations and operational issues when required.
- Assist management in implementing new processes, policies, and initiatives.




- Maintain confidentiality of company and employee information.

Reviewer-Specific Responsibilities

- Review team members' work before final submission or approval.
- Check the quality, accuracy, and completeness of assigned work.
- Identify errors and communicate corrections to the concerned employees.
- Maintain a record of recurring errors and recommend corrective actions.
- Conduct periodic quality audits.
- Ensure compliance with approved formats, SOPs, and company standards.
- Provide feedback and coaching to improve work quality.

Required Skills

- Strong leadership and team-management skills.
- Good analytical and problem-solving ability.
- Excellent verbal and written communication.
- Strong attention to detail.
- Good knowledge of MS Excel, Word, Google Workspace, and CRM systems.
- Ability to prepare and analyze reports.
- Good time-management and organizational skills.
- Ability to handle multiple tasks and meet deadlines.
- Strong decision-making and coordination skills.

Qualification & Experience

- Bachelor's degree in Business Administration, Management, HR, or a related field.
- 4–7 years of experience in operations, administration, team supervision, quality review, or a related role.
- Experience in reviewing reports, monitoring KPIs, and managing operational workflows will be an advantage.

Key Performance Indicators (KPIs)

- Operational task completion rate
- Team productivity and target achievement
- Work accuracy and quality
- Error rate and correction rate
- SOP/process compliance
- Timely report submission
- Issue resolution time
- Team performance improvement
- Customer/service quality
- Overall operational efficiency

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Internet reimbursement

Work Location: In person

📌 Operations Manager (Kochi)
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