JOB DESCRIPTION

Job Title: Front Office Executive (Receptionist)

Company: Karunya Sugalaya Diabetes and Research Centre

Location: KUMBAKONAM

Reporting To: Head of Department (HOD)

Job Summary

Responsible for managing the hospital reception, welcoming patients, handling appointments, coordinating patient flow, maintaining records, and providing effective front-desk support.

Key Responsibilities

- Welcome and guide patients and attendants in a polite and professional manner.

- Handle incoming and outgoing calls and provide required information.

- Schedule, confirm, and manage patient appointments.

- Maintain daily appointment and patient registration records.

- Register new and follow-up patients accurately in the hospital system/EMR.

- Coordinate patient flow between reception, doctors, laboratory, pharmacy, and other departments.

- Provide information regarding consultation, investigations, and hospital services.

- Generate bills/receipts and coordinate with the accounts team when required.

- Maintain patient records, registers, and front-office documents.

- Follow up on missed appointments and pending patient calls.

- Support patient feedback and Google review collection as per hospital guidelines.

- Maintain confidentiality of patient information.

- Ensure the reception area is clean, organised,



and patient-friendly.

- Report daily reception activities, appointments, pending cases, and issues to the reporting manager.

- Follow hospital SOPs, policies, and instructions.

- Perform other front-office duties assigned by the management.

Required Skills

- Valuable communication and interpersonal skills.

- Basic computer and MS Office knowledge.

- Ability to handle patients professionally and patiently.

- Good coordination and organisational skills.

- Basic knowledge of billing/EMR software is preferred.

- Ability to work in a hospital environment and handle multiple tasks.

Qualification & Experience

- Qualification: Any Degree / Diploma.

- Experience: 1–5 years in hospital reception, front office, healthcare, or customer service preferred.

- Freshers: Can be considered based on communication and computer skills.

Key Performance Areas

- Patient registration accuracy.

- Appointment management and follow-up.

- Call handling and patient coordination.

- Timely billing/receipt support.

- Maintenance of reception records.

- Patient service and communication.

- Compliance with hospital SOPs.

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Receptionist / Front Desk Executive (Kumbakonam)
🏢 Karunya Sugalaya Diabetes Care & Research Centre
📍 Kumbakonam