Clinic Operations

- Manage the day-to-day operations of the clinic and ensure smooth functioning.
- Coordinate with doctors, therapists, receptionists, and other staff to ensure efficient patient flow.
- Monitor staff attendance, punctuality, grooming, discipline, and overall performance.
- Prepare and manage daily schedules for doctors, therapists, and staff.
- Ensure treatment rooms, reception, equipment, and clinic premises are maintained properly.
- Monitor stock, pharmacy, consumables, and equipment and coordinate with the concerned team for timely requirements.
- Ensure all clinic documentation, patient records, consent forms, and operational reports are maintained properly.
- Handle patient concerns and coordinate with management for timely resolution.
- Ensure clinic protocols, hygiene standards, and operational procedures are followed.
- Conduct regular team meetings and communicate daily targets, priorities, and updates.

Sales & Revenue

- Take ownership of the clinic's monthly revenue and sales targets.
- Monitor daily sales, consultations, procedures, package sales, and collections.
- Drive patient conversions from consultations to procedures and treatment plans.
- Follow up with leads, enquiries, pending treatments, and existing patients to improve conversions.
- Identify opportunities for repeat visits, treatment packages, and additional procedures based on patient requirements.
- Track individual staff and therapist sales/conversion performance.
- Monitor daily and monthly sales reports and take corrective action when targets are not being achieved.
- Work closely with the marketing and telecalling teams to ensure proper lead follow-up and conversion.
- Ensure that all patient enquiries are attended to promptly and professionally.

Team Management

- Guide, motivate, and monitor the performance of the clinic team.
- Allocate responsibilities and ensure staff are completing their assigned duties.
- Address staff performance, attendance, discipline, and operational concerns.




- Conduct regular one-to-one discussions and provide feedback where required.
- Coordinate with HR regarding hiring, leave management, performance issues, and staff requirements.

Patient Experience

- Ensure every patient receives a qualified and positive experience from consultation to follow-up.
- Monitor patient feedback and reviews and take necessary action to improve patient satisfaction.
- Encourage the team to maintain professional communication and proper patient handling.
- Ensure appropriate follow-up is done after procedures and consultations.

Reporting & Compliance

- Maintain daily, weekly, and monthly operational and sales reports.
- Track revenue, consultations, conversions, collections, patient follow-ups, and reviews.
- Share regular performance updates with management.
- Ensure compliance with clinic policies, SOPs, and management instructions.
- Maintain confidentiality of patient and clinic information.

Requirements

- Graduate in any discipline; management or healthcare-related qualification will be an advantage.
- Minimum 2–3 years of experience in clinic, hospital, healthcare, wellness, beauty, or similar service industries.
- Experience in sales, team management, and customer/patient handling is preferred.
- Strong communication, leadership, and negotiation skills.
- Good understanding of sales targets, conversions, and revenue management.
- Basic knowledge of MS Office and reporting.
- Ability to manage multiple responsibilities in a fast-paced clinic environment.

Key Skills

- Clinic Operations Management
- Sales & Revenue Management
- Patient Conversion
- Team Management
- Lead Follow-up
- Customer/Patient Handling
- Staff Coordination
- Target Management
- Reporting & Documentation
- Problem Solving
- Communication & Leadership

Performance Expectations

The Clinic Manager will be responsible for ensuring smooth clinic operations, maintaining team discipline and efficiency, improving patient experience, achieving assigned sales and revenue targets, and driving overall clinic performance.

Pay: ₹14,000.00 - ₹52,000.00 per month

Work Location: In person

📌 Clinic Manager (Indiranagar)
🏢 Skinmatics Dermatology
📍 Indiranagar