8-10 years of progressive experience in IT support / IT operations, including at least 23 years in a managerial or team-lead capacity.
Prior experience supporting a GCC, shared services centre, or captive/MNC workplace is strongly preferred this role requires someone who understands multi-business-unit IT operations from day one.
Hands-on experience with Active Directory, Microsoft 365 / Office 365 administration,
Solid fundamental understanding of networking switches, routers, LAN/WAN, Wi-Fi, and internet connectivity sufficient to triage and escalate effectively, even without a dedicated network engineering background.
Working knowledge of backup and disaster recovery tools and practices.
Demonstrated experience in vendor management, stakeholder management, and IT asset/inventory management.
Comfort working across multiple ITSM, monitoring, and productivity tools simultaneously; fundamental understanding of ITIL practices.
Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
📌 IT Support Manager (Contract) (Ahmedabad)
🏢 Saaki Argus And Averil Consulting
📍 Ahmedabad
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