- Handle customer enquiries through phone, email, WhatsApp, or other communication channels.
- Understand customer requirements and provide accurate information about products, pricing, availability, and services.
- Assist customers with product-related queries and provide appropriate solutions.
- Handle customer complaints and coordinate with the concerned teams for resolution.
- Follow up with customers regarding enquiries, orders, deliveries, and service requests.
- Maintain customer details and update records in the CRM system.
- Coordinate with sales, store, inventory, and delivery teams to resolve customer issues.
- Provide timely updates to customers regarding orders and product availability.
- Maintain proper records of customer interactions, complaints, and resolutions.
- Ensure professional and courteous communication with customers.
- Support the sales team by following up on customer enquiries and leads when required.
- Prepare basic customer support reports and daily updates.




- Fresher to 4 years of experience in Customer Support, Customer Service, Retail, Sales Support, or a similar role.
- Experience in Jewellery, Pearls, Fashion, Premium Retail, Luxury Retail, or Lifestyle Products will be an added advantage.
- Freshers are welcome if they have valuable communication and customer-handling skills.
- Must have basic computer knowledge.

Pay: ₹18,000.00 - ₹28,000.00 per month

Application Question(s):

- Fresher to 4 years of experience can apply : yes
- Experience in Jewellery, Pearls, Fashion, Premium Retail, Luxury Retail, or Lifestyle Products will be an added advantage: yes
- Salary 16k - 28k CTC interested can apply: yes
- Must have basic computer knowledge: yes
- Timings shifts 9Am-6Pm and 12Pm- 9:30Pm : yes

Experience:

- Customer support: 1 year (Preferred)

Work Location: In person

📌 customer support (Hyderabad)
🏢 Shivkan Business Services
📍 Hyderabad