International Customer Support Specialist
Chennai, India

At Vendasta, we’re leading the AI revolution from Saskatoon to Chennai—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers and keep them. We’re proud to share that Vendasta has officially been named one of Canada’s Most Admired Corporate Cultures

We’re looking for an International Customer Support Specialist who is energized by delivering outstanding customer service and technical support with speed, accuracy, and care. You’ll support small and medium-sized businesses and the partners who serve them across North America, helping them by phone, email, chat, and video, with AI support tools built into your everyday work.

Your Impact

In your first months on the team, you’ll work with support teammates, product managers, and customers to:
Help customers across every channel: Help customers by phone, email, chat and video. Figure out what’s wrong, fix it or get it to the right team,



and make sure the customer knows what happens next.
Work smarter with AI: Use our AI support tools every day to draft replies, summarize tickets and find answers faster. Check what the AI gives you before it reaches a customer.
Keep our knowledge accurate: Flag help articles that are out of date and help review AI-drafted updates so customers and teammates get the right answer.
Be the voice of the customer: Share recurring customer problems and feedback with the team so the product keeps getting better. As you grow, you’ll run product walkthroughs and work with product teams.
Focus on quality: You’ll be measured on customer satisfaction, response time and the quality of your resolutions. We’ll show you exactly how on day one.

What You Bring to the Table

Must have
1–2 years in customer service or support, ideally with both phone and written work
Explicit spoken and written English, comfortable with internati

📌 International Customer Support Specialist Chennai
🏢 Vendasta
📍 Chennai