Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

Come join the dream team. We're rapidly expanding Agentic Playbook, ServiceNow's platform for sequencing work between AI Agents, automations, and people across enterprise applications. It combines the power of AI, the predictability and performance of automated flows, and the judgment of humans-in-the-loop — all within a single governed process running on ServiceNow's enterprise Flow Engine.




Agentic Playbooks can be built using a drag-and-drop diagram experience or agentically with tools like Build Agent. Once running, multiple stakeholders can interact with a Playbook through an AI-native UI that updates in real time, or conversationally across channels like Teams and Slack — including through MCP, which lets external AI assistants interact with a running Playbook directly. This dramatically reduces the engineering expertise required to automate a multi-step process, and makes it possible to create compelling, agile user experiences that would otherwise take a specialized team to build. This is at the heart of ServiceNow's purpose to make AI work for everyone. There's never been a better time to join the ServiceNow family.
What you get to do in this role:
As a Sr Staff Software Engineer you will be designing architecture that will unlock the next generation of automated process desi

📌 Sr Staff Software Engineer Hyderabad
🏢 ServiceNow
📍 Hyderabad