Envision Yourself at Barracuda:
Come join our passionate team Barracuda is a leading cybersecurity company
providing complete protection against complex threats. Our platform protects email,
data, applications, and networks with cutting-edge solutions, and a managed XDR service,
to strengthen cyber resilience. Hundreds of thousands of IT specialists and managed
service providers worldwide trust us to protect and support them with solutions that are
easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an
organization. Barracuda Networks is proud to be an employer that complies with all
applicable national, state and local laws pertaining to nondiscrimination and equal
opportunity regardless of race, gender, religion, sex, sexual orientation, national origin,
or disability.

What You’ll be Working on:
You will join the Email Protection organization focused on Impersonation Protection and
Incident Response (IPIR) for Microsoft 365. The team builds and operates SaaS-scale
security systems that help customers detect,



investigate, and remediate email-based
threats.

As a Software Engineer II (Escalation Engineer), you will serve as a key engineering owner for customer escalations, production reliability, and operational excellence. You will work closely
with Support, Product, QA, and Engineering teams to diagnose complex customer
issues, drive root-cause analysis, and build long-term solutions that improve customer
experience and platform stability. This role provides a unique chance to work at the
intersection of engineering, customer impact, and product quality.
Own high-priority customer escalations from investigation through resolution.
Influence product reliability and operational excellence.
Work directly on security workflows including Microsoft Quarantine, Incident
Response, Threat Detection, and Remediation.
Partner closely with customers, support teams, product management, and
engineering leadership.

📌 Software Engineer Ii Bengaluru (India)
🏢 Barracuda Networks
📍 India