Support Ticket Resolution:Resolve a minimum of 60 support tickets per day.Maintain an average resolution time of less than 5 hours.Follow Standard Operating Procedures (SOP) for all support ticket resolutions.2. App-Related Tasks:Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).Ensure the accuracy of 99% of data entered for app-related formalities.3.Admission Formalities:Complete all admission formalities as per SOP within the next day (A+1 day).Ensure the accuracy of 99% of data entered for admission formalities.4. Registration Formalities:Complete all registration formalities as per SOP within the required timelines.Ensure the accuracy of 99% of data entered for registration formalities.5. Team Training and Assessment:Conduct team assessments three times a month.Allocate work and solve doubts as per company SOP.Ensure team members are trained and their work aligns with company SOP.6.Subordinate Supervision and Achievement:Ensure subordinates carry out their work diligently.Assist subordinates in achieving their Key Result Areas (KRA).

Advantages
Market-market-competitive salary and Benefits

📌 Support Executive Bengaluru (India)
🏢 Arivu Educational Consultants
📍 India