Job Description:

Job Title: Operations Executive – Filing & Vendor Management

Department: Operations / Administrative Support

Experience: 1–3 years in insurance operations or vendor coordination

Job Purpose

The Operations Executive will handle the end-to-end documentation, regulatory and internal filing, and day-to-day coordination with external vendors (such as surveyors, garages, hospitals, courier services, and document storage facilities) to ensure smooth business operations.

Key Responsibilities
Filing & Documentation Management
Organize and maintain physical and digital records of insurance policies, claims files, and customer KYC documents.
Execute timely filing of regulatory documents, compliance reports, and internal audit paperwork.
Retrieve and track files requested by the claims, underwriting, or legal teams.
Ensure data accuracy by updating the internal insurance management software (core system) regularly.
Vendor Coordination & Management
Act as the primary point of contact for operational vendors (e.g., third-party administrators,



regional surveyors, printing vendors).
Track vendor performance against service level agreements (SLAs) regarding timelines and quality.
Process vendor invoices by verifying work completion, cross-checking rates, and coordinating with the finance team for timely payouts.
Onboard current vendors by collecting necessary empanelment documents and maintaining an updated vendor database.
Reporting & General Support
Prepare weekly/monthly MIS reports tracking pending filings, outstanding vendor payments, and SLA breaches.
Assist the operations manager with ad-hoc administrative tasks as required.

Requirements & Qualifications
Education: Graduate in any stream (Commerce or Business Administration preferred).
Experience: Minimum 1 year of experience in a general insurance company, broking firm, or TPA.
Technical Skills:
Proficiency in MS Excel (VLOOKUP, Pivot Tables) and MS Word.
Experience wor

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