- Lead & Enquiry Handling: Respond to enquiries from individuals, corporates, travel agencies, event planners, and other clients.
- Requirement Understanding: Understand requirements such as rooms, banquets, conferences, weddings, events, food & beverage, and corporate stays.
- Product Presentation: Explain hotel facilities, room categories, packages, amenities, services, and pricing.
- Quotation Preparation: Prepare and share customized quotations based on the client's requirements.
- Client Coordination: Coordinate with the sales, reservations, front office, F&B;, banquet and operations teams.
- Follow-ups: Regularly follow up with potential clients to answer questions and move enquiries toward booking.