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Role summary
This role is focused on managing complex revenue cycle cases and escalations with accuracy, urgency, and transparent communication. Based in Chennai, India this position supports timely issue resolution across revenue cycle workflows and client-facing escalations. The role requires robust problem-solving, collaboration, and follow-through to help resolve sensitive issues effectively. This person will report to the Senior Manager, Revenue Cycle Case & Escalation Management.
Team summary
The Revenue Cycle Case and Escalation Management team plays a critical role in addressing our most complex and sensitive client issues. As the final escalation point, the team researches, coordinates, and resolves challenges that require careful analysis, sound judgment, and consistent follow-through. Team members partner closely with internal stakeholders to identify root causes, guide issue resolution, and support a high-quality client experience.



The work is fast-moving and highly visible, requiring solid communication, ownership, and the ability to navigate competing priorities while maintaining a focus on accuracy and service.
Essential Job Responsibilities
Manage incoming revenue cycle escalations and cases through resolution, ensuring timely follow-up and documented outcomes.
Analyze complex client issues to identify root causes, trends, and appropriate resolution paths.
Coordinate with internal teams and stakeholders to gather information, align on next steps, and remove blockers to resolution.Communicate case status, findings, and resolutions clearly and professionally to relevant partners.
Prioritize work based on urgency, impact, and SLA expectations to support effective case handling.Track recurring issues and patterns to support process improvement and reduce repeat escalations.
Document case details, actions taken, and final out

📌 Senior Associate Revenue Cycle Case And Escalation Management Posting Chennai
🏢 Athena Health
📍 Chennai