Job Description:

ob Title

Relationship Manager - NRI / Acquisition RM-NRI

Department / Business Unit

Retail Banking / NRI Business Vertical / Branch Banking

Job Purpose
Deepen and manage relationships with NRI customers, understanding their financial needs and offering relevant banking solutions. Shine+3GrabJobs+3foundit+3
Acquire current NRI (NTB - Current To Bank) clients and service existing NRI clients to contribute to the growth of the bank’s NRI portfolio. Adzuna+3GrabJobs+3Jobaaj+3
Collaborate with product, operations, and branch teams to ensure seamless delivery of product & service offerings. GrabJobs+2Shine+2

Key Responsibilities

Below are typical responsibilities:

Area
Responsibilities

Client Acquisition
Identify and acquire recent NRI customers via referrals, cold-calling, network, local partners. foundit+3foundit+3Jobaaj+3

Client Relationship & Retention
Maintain ongoing relationships with NRI clients, understand their financial goals, proactively suggest suitable products, ensure high customer satisfaction. GrabJobs+2foundit+2





Sales & Cross-Selling
Sell a range of NRI banking products (savings/NRE/NRO accounts, fixed deposits, remittances, loans, investments, insurance etc.); cross-sell to increase share of wallet. Shine+3foundit+3Jobaaj+3

Portfolio Management
Monitor inflows/outflows; manage existing NRI portfolios; ensure account activation/funding; track and improve profitability. Jobaaj+1

Targets & Performance Monitoring
Meet / exceed defined sales/acquisition targets; monitor performance regularly; implement corrective actions. Shine+2Shine+2

Service & Customer Experience
Handle customer queries/complaints; ensure high service standards and speedy resolution; maintain accurate records of interactions; ensure smooth operations. GrabJobs+1

Market Awareness & Strategy
Stay updated with market trends, competitor offerings, regulatory changes affecting NRIs; suggest or adapt strategies for better acquisition or service. GrabJobs+2Shine+2

📌 Idfc First Bank Bengaluru
🏢 Acura Solution
📍 Bengaluru