Job Description

Roles & Responsibilities
Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
Coordination with external and internal stakeholders to ensure timely execution of task/activity.
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
Prioritize workload,



providing timely and accurate resolutions. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production settings .
In depth Functional knowledge of the application(s) supported and interdependencies.
This position will typically be used for an advanced or lead level resource.

Applicants should possess the following attributes:
Supporting applications in BFSI Domain, including Credit Card Management, Merchant (POS/ECOM) Acquiring platforms, Origination systems, Digital Payments etc.
Experience in Incident Management, Change Management and Problem Management

📌 Assistant Manager/senior Officer Mumbai (India)
🏢 BOBCARD
📍 India