Crisil Coalition Greenwich is a leading provider of strategic benchmarking, analytics, and insights to the financial services industry, and specializes in providing unique, high-value and actionable information to help clients measure and drive their business performance. For more information, visit CoalitionGreenwich.Crisil.com and greenwich.com
Responsibilities
Client Associates are held accountable for the delivery of Coalition Greenwich’s client research products. Individuals in this position work closely with their Research Directors, Consultants, Senior Associates and the broader VoC team globally to develop an understanding of the firm’s processes, client relationships, and technical expertise in all MS Office and proprietary methodologies. Additionally, the Client Associate will work with Business Leadership to ensure that all project milestones are met. Technical expertise, quantitative inclination,
robust communication skills and problem-solving ability are critical to success and advancement.
Principal responsibilities include:
Use survey questionnaire-based methodologies to collect data and generate insights. Play an active role in questionnaire development and design process, including preparing questionnaire for design meeting and creating questionnaire specifications.
Validate survey content, quality and accuracy of data. Provide suggestions for improvement and resolve issues
Analyse and interpret data to identify market trends, gaps and prospects
Prepare and review standard client deliverables. Support data product design and create custom deliverables, while ensuring client satisfaction through proactive service
Working closely with business leaders to ensure project milestones are achieved
Participate in client meetings and support client servicing and broader engagement
Provide exceptional levels of support, incl. being responsive, minimize error