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Customer Success Software Solutions Engineer, Senior Analyst

WHO WE ARE
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C;) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a adaptable-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA
Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company,



you’ll work in an environment backed by deep expertise, long-term investment, and a solid commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW
The Senior Analyst, Software Solutions Engineer, plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the current version's features and improvements. Post-upgrade, the engineer will identify, debug, and resolve any issues that arise. This ensures that the upgraded applications function seamlessly and meet client expectations. The engineer will analyze client code to identify base product deviations and determine what can be upgraded directly and what requires client confirmation. The Senior Analyst, Software Solutions Engineer will work closely with various departments, including development, quality assurance, and client sup

📌 Customer Success Software Solutions Engineer, Senior Analyst Mumbai
🏢 Duck Creek Technologies
📍 Mumbai