JOB DESCRIPTION:
Responsible to manage all stages of soft bucket collections for NE locations and handle a portfolio of 10000+ delinquent accounts.
• Assigned to increase the overall collections with a team of 5 ACM & 75 CE.
• Assigned to implement current collection strategies as a solution to maintain a low delinquent level/ high provisional reversal /minimum disposal loss.
• Ability to identify and analyze the geographical risks and process challenges to develop effective risk mitigation plans to eliminate the risk.
Control flow of cases in next Bucket with focus on getting the account in 0 Bucket.
Ensure timely Receipting of Payments collected.
Identifying Customer Services Issue s and provide an Appropriate solution for the same by
Liaison with Local Business team / Op s Team.
Responsible to Locate Skip Customers in assigned Portfolio.
Co-Ordinate and assist the Legal team for Legal Orders Execution