Description

Key Relationships/Key Customer
External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc.

Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR

Span of control:
Geographic : National

Sub-Functions: NOC, Central Operations, Field Operations, Network Security

No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives

Why position exists?
Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience

Key Result Areas
Network Opex < 725Cr. in FY' 27

Service Delivery as per CRDD

Network Customer Complaint Index (CCI) < 7.5

Open Network Faults >24 hrs to be

📌 Head Noc & Field Operations Pune (India)
🏢 Tata Teleservices
📍 India