Job Description: Customer Success Associate

Location: Gurgaon (Work from Office)
Shift: Rotational (24x7 for both males and females)
Salary Range: 35,000 50,000 CTC
Experience Required: Minimum 1 year in Fintech/BFSI
Education: Graduate in any field
Process Type: International

Job Overview

We are looking for a Customer Success Associate to manage international customer relationships in a rapid-paced workplace. The ideal candidate will possess excellent communication skills, with the ability to resolve issues and provide outstanding support to clients, primarily from North America. This role requires dedication, ownership, and a strong focus on maintaining Customer Satisfaction (CSAT).

Key Responsibilities
Respond quickly and accurately to customer inquiries through various communication channels.
Maintain high CSAT scores by effectively addressing customer needs and resolving issues.
Own and resolve customer concerns, ensuring thorough follow-up and timely resolution.
Communicate professionally with native English-speaking clients to deliver a superior experience.




Offer end-to-end resolution of issues with explicit, polite, and qualified communication.

Key Skills and Competencies
Near-native fluency in English, with excellent grammar, syntax, and vocabulary.
Neutral or minimal accent to ensure smooth interaction with international clients.
Exceptional verbal and written communication skills suitable for business-level interactions.
Ability to manage customer queries and foster strong client relationships.

Eligibility Criteria
Graduate in any discipline.
Minimum 1 year of experience in the Fintech or BFSI sector.

Selection Process
HR Interview
Operations/Client Interview
Versant Test (to assess communication skills)

Additional Details
Cab Facility: Provided within a 20 km radius of the office.
Interview Mode: Virtual for HR and Client rounds (Face-to-Face, if required).
Work Mode: Work from Office

Why Apply?

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📌 Customer Success Associate Gurugram
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