Why Ryan?
Global Award-Winning Culture
Flexible Work Workplace
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Prospects
Company Sponsored Two-Way Transportation
Exponential Career Growth

The Configuration Manager, Enterprise Technology Operations is responsible for designing, implementing, and sustaining the enterprise Configuration Management operating model to ensure the CMDB is complete, accurate, and trusted across the organization. This role owns CMDB process, governance, data quality, and execution, while partnering with the Ivanti platform administration team, which retains responsibility for the underlying tool configuration and technical maintenance.

The initial emphasis of the role is on standing up the Configuration Management framework, defining standards and lifecycle controls, and establishing governance cadences. Once foundational processes and baselines are in place, the role shifts toward ongoing execution, data quality management, and continual improvement to support Incident, Problem,



and Change Management.Duties and responsibilities, as they align to Ryan’s Key Results

People:
Partner with technology, infrastructure, application, and service owners to define CI ownership, data responsibilities, and update expectations.
Design and deliver education and enablement to ensure CMDB standards and processes are understood and consistently followed.
Facilitate CMDB governance forums, certification cycles, and data quality review sessions.
Act as a trusted operational partner to Incident, Problem, and Change teams, ensuring the CMDB supports execution rather than becoming a compliance exercise.

Client:
Ensure CMDB data enables accurate impact assessment, root cause analysis, and change risk evaluation.
Provide confidence to business and IT leaders that CMDB data is reliable during major incidents and high-risk changes.
Translate CMDB health, coverage, and data quality metrics into transparent, act

📌 Configuration Manager, Enterprise Technology Operations Hyderabad
🏢 Ryan
📍 Hyderabad