Location
Pune

Purpose
• Will be responsible for development, delivery & support in assigned area of work.
• Monitor, track, resolve and report tickets on support activities.
• Act as a point of contact for the client for any issues that occur in assigned area of work.
• Build up knowledge in assigned areas and system understanding
• Will have to co-ordinate and communicate directly with client / business users as per the job requirements
• Customer support for issue resolution according to SLA.
• Should deliver on time & high quality development & support services.

Critical Drivers for Success
(critical factor or activity required for ensuring the success of a role)
• Incidents, Problems & Service request resolution adhering to SLA
• Implementation of system change requests and releases.
• Perform Root cause analysis & Impact assessments.
• Understanding, analysis and timely resolution of issues faced during Project Deployment/ support cycles
• Test case preparation and testing of application & change releases.




• Document day to day tasks and related processes to prepare a knowledge base of support activities
• Requirement understanding & data gathering
• Interface & Monitoring
• Perform code review and conduct quality review meetings
• Specify and document change requests (Technical specification)

Span of Control (No. of Subordinates; Direct and Indirect):

External Stakeholders involved:

Internal Stakeholders involved:

Areas of Responsibility: (Tick whichever is applicable)
P
Through Understanding of Incident, Problem, Change and Release management processes

P
Through understanding of application architecture, deployments, monitoring, health checks

P
Implementing the best practices and coding standards of the project.

P
Reporting for all the weekly tasks in form of accurate and detailed reports.

P
Should also work on constantly increasing the productivity of the team and reducing the waste on the other end.

P
Should inspire all the other team members, a

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