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Impact Infotech is seeking a Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and handling all inquiries and concerns in a timely and qualified manner. Duties include answering phone calls, responding to emails, and resolving customer issues efficiently to ensure customer satisfaction. The Customer Support Executive will also collaborate with other departments to address customer needs and help improve products and services. Solid communication skills, problem-solving abilities, and a customer-centric approach are essential for success in this role. Prior experience in a customer support role and knowledge of CRM systems is preferred. Join us at Impact Infotech and make a positive impact on our customers' experiences.

Job Description
Provide exceptional customer service and support to clients through phone, email, and chat
Resolve customer inquiries and issues in a timely and skilled manner




Serve as the primary point of contact for customer concerns and escalate issues as needed
Maintain accurate records of customer interactions and transactions in the CRM system
Collaborate with other teams to ensure a seamless customer experience
Identify opportunities to upsell products or services to customers
Stay up-to-date on product knowledge and industry trends to provide knowledgeable support
Meet or exceed customer satisfaction and performance targets
Proactively seek feedback from customers to improve processes and services
Assist in developing customer support strategies and procedures to enhance overall customer satisfaction.

Salary- 15k

Designation

Customer Support Executive

Key Skills

Call CenterCall HandlingCalls HandlingCold CallingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer EngagementCustomer ExperienceCustomer Handling

Industry

HR Services

Functional Area

Customer Support/Service

Employment

📌 Customer Support Executive Mumbai (India)
🏢 Impact Infotech
📍 India