Description

Unlock your potential by turning demand forecasts into action, improving case outcomes, and delivering executive-ready insights with explicit impact.

As a Business Analysis Associate within the Disputes team in Consumer and Community Banking, you manage end-to-end inventory and case management performance in partnership with business and capacity planning partners. You translate demand forecasts into operational plans, maintain healthy work in progress levels, and drive improvements in throughput, quality, and cost. You own critical reporting, embed controls into change initiatives, and deliver transparent, executive-ready insights for senior leaders.

Job Responsibilities:
Manage inventory and work-in-progress health by setting targets for backlog, aging, and throughput and leading regular reviews to prevent bottlenecks
Partner with capacity planning stakeholders to translate volume forecasts into staffing plans, shift coverage, work allocation, and overtime scenarios
Lead queue and case management performance by defining routing, prioritization, service levels,



exception handling, and real-time rebalancing
Own disputes reporting by ensuring accuracy, completeness, timeliness, business logic, data lineage, and documentation
Validate and reconcile report inputs by investigating anomalies and resolving data discrepancies
Coordinate with analytics and technology teams to clarify requirements, prioritize enhancements, conduct user acceptance testing, and drive frontline adoption
Analyze business, financial, credit, and risk data to identify prospects, assess implications, and recommend client-focused solutions
Drive process improvement and project initiatives from root-cause analysis through implementation, standardization, and automation
Design enhancements to processes, operating models, business applications, and toolsets to improve efficiency, controls, and client experience
Embed risk, regulatory, access, audit-trail, and change-manage

📌 Business Analysis Associate Ii Mumbai (India)
🏢 JPMorganChase
📍 India