Description
. Supports new hire onboarding and ongoing talent development for Customer and Agent Solutions (CAS)
. Partners with supervisors and coaches to deliver effective training experiences
. Plays a key role in change management for current products, platforms, processes, and behaviors
. Serves as the primary point of contact for assigned CAS sub.segment
. Facilitates first week of new hire training
. Supports leaders delivering technical training
. Provides train.the.leader/coach support
. Manages low.complexity content updates
. Gathers feedback and supports training records and reporting
. Occasionally facilitates technical training modules for consistency and quality
. Delivers and facilitates learning solutions for supervisory and skilled.level Service Operations audiences
. Creates a positive learning environment driving behavior change and measurable business results
. Plans, prepares, and executes training programs with organized learning materials
. Oversees trainees during sessions and provides constructive feedback
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Partners with business stakeholders to identify learning needs and improvement prospects
. Supports business strategy execution with targeted learning and performance improvement solutions
. Collaborates on continuous improvement initiatives with Service Operations Leadership and University partners
. Manages end.to.end training delivery logistics, including classroom setup/teardown
. Utilizes the Learning Management System (LMS) for effective training delivery
. Coordinates training schedules, guest speakers, and support resources with cross.functional partners
. Leads meetings with business leaders to review class outcomes and employee performance
. Serves as a subject matter expert for curriculum development and content relevance
. Contributes to cross.functional project teams with innovative ideas for enhancing learning solutions
. Leads or supports projects focused on improving training programs
. Conducts evaluations to asses

📌 Fbs Internal Trainer Pune
🏢 Capgemini
📍 Pune