Position title: Lead,
Customer Success

Location: Mohali,
India

Position
Type: Regular, Full time

Who we are

Roundglass
is a wholistic wellbeing company working to empower healthier lives, stronger
communities, and a more sustainable world. That “w” in “wholistic” is
there for a reason: We believe true wellbeing spans the whole human experience,
from how we care for ourselves to our connections with others and the planet.

We're driven
by a mission to make wellbeing accessible and actionable for everyone,
everywhere. That mission shapes how we work and show up for each other. If
you're committed to creating meaningful impact and want to help build a culture
that reflects it, we'd love to meet you.

We bring that vision to life in
different ways: through technology and personal wellbeing, sports and human
performance, community development, environmental stewardship, and global
dialogue.

Roundglass Living helps
organizations everywhere support their people. The app delivers personalized
wellbeing guidance rooted in science, with custom daily plans for goals like




stressing less, sleeping better, and building habits that last.

Roundglass
Foundation drives our development work in communities
and ecosystems across India, from empowering rural villages to nurturing
world-class athletes and documenting biodiversity.

About the role

We are looking for
a Lead, Customer Success to run the day-to-day Customer Success
operation for Roundglass Living across Services, Implementation, and Customer
Support.

This is a hands-on
operating leadership role based in India. You will be responsible for ensuring
customers launch successfully, users activate and engage with the platform,
account health is actively managed, customer issues are resolved effectively,
and teams deliver a consistent, high-quality experience.

You will maintain
a transparent view of the customer portfolio and understand which accounts are
performing well, where risks exist, and what actions are required.

This ro

📌 Lead, Customer Success Sahibzada Ajit Singh Nagar
🏢 Roundglass Wellbeing
📍 Sahibzada Ajit Singh Nagar