Tata Motors Car Dealership / Service Workshop

Department: Service
Designation: Service Advisor
Reports To: Service Manager / Workshop Manager

Key Responsibilities

- Customer Reception & Vehicle Check-in
- Welcome customers and understand their vehicle complaints and service requirements.
- Conduct vehicle walk-around inspection and note existing damages.
- Prepare the Job Card with accurate customer and vehicle details.
- Explain the estimated service/repair requirements and expected delivery time.
- Vehicle Diagnosis & Job Estimation
- Understand customer complaints and coordinate with technicians for diagnosis.
- Identify additional repair requirements during vehicle inspection.
- Prepare repair/service estimates including labour, parts and applicable charges.
- Obtain customer approval before proceeding with additional jobs.
- Job Card & Workshop Coordination
- Allocate jobs to technicians based on skill and workload.
- Monitor vehicle progress throughout the repair/service process.
- Coordinate with the Parts Department for required spare parts.
- Follow up on pending jobs and ensure timely completion.
- Customer Communication
- Keep customers updated about vehicle repair/service status.
- Communicate additional repair requirements and obtain approval.
- Explain technical issues and completed work in simple terms.
- Handle customer queries and coordinate with the Service Manager for escalations.
- Quality & Final Inspection




- Ensure all work mentioned in the Job Card is completed.
- Coordinate final inspection and road testing where applicable.
- Verify that the vehicle is ready as per promised delivery time.
- Ensure customer complaints have been properly addressed before delivery.
- Vehicle Delivery
- Explain the work carried out, parts replaced and service charges.
- Explain future maintenance requirements and next service schedule.
- Ensure the vehicle is delivered in clean and proper condition.
- Obtain customer feedback after delivery.
- Warranty & Insurance Coordination
- Coordinate warranty-related repair claims as per Tata Motors procedures.
- Ensure proper documentation for warranty jobs.
- Coordinate with insurance/claims teams for accident repair cases when required.
- Customer Satisfaction & Retention
- Maintain valuable customer relationships.
- Follow up on customer feedback and complaints.
- Support customer retention through timely service reminders and follow-ups.
- Minimize repeat complaints and improve customer satisfaction.
- System & Documentation
- Maintain accurate Job Cards and service records.
- Update repair status in the dealership/DMS system.
- Ensure estimates, approvals, invoices and other documents are properly maintained.
- Maintain records of pending and completed jobs.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Provident Fund

Work Location: In person

📌 Service Advisor (Kottayam)
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