Key Responsibilities

Guest Check-In & Check-Out:

- Welcome guests warmly upon arrival and handle check-in/check-out efficiently.
- Verify guest details, reservations, and payment methods.

Guest Relations:

- Maintain a courteous and professional attitude while assisting guests.
- Handle guest inquiries, complaints, and requests promptly to ensure guest satisfaction.
- Coordinate with other departments (Housekeeping, F&B;, Transport, etc.) to fulfill guest needs.

Reservation Handling:

- Process room reservations, modifications, and cancellations as per hotel standards.
- Update booking details in the system accurately.

Front Desk Operations:

- Manage room keys, guest folios, and daily reports.
- Handle telephone calls, emails, and messages efficiently.
- Ensure the front desk area is clean, organized, and presentable at all times.

Cashiering & Billing:

- Manage guest billing, collect payments, and maintain accurate cash handling records.




- Prepare and settle bills at check-out with accuracy.

Coordination & Communication:

- Liaise with Housekeeping for room status updates.
- Inform relevant departments about guest preferences, VIP arrivals, or special occasions.

Compliance & Standards:

- Follow all resort policies, grooming standards, and safety protocols.
- Maintain confidentiality of guest information.

Upselling & Promotions:

- Promote resort facilities, activities, and special packages to guests.
- Upsell rooms and services to maximize revenue.

Guest Feedback & Experience:

- Encourage guests to share feedback and report any issues to the supervisor.
- Contribute to delivering exceptional guest experiences aligned with 5-star standards.

Pay: From ₹13,000.00 per month

Advantages:

- Food provided

Work Location: In person

📌 Front Office Associate (Andaman and Nicobar Islands)
🏢 havelock island beach resort
📍 Andaman and Nicobar Islands