About Thoucentric:

Thoucentric is a niche management consulting firm focused on
helping organizations overcome business challenges, maximize growth
& overall performance through effective problem solving, effective
people, process, and technology solutioning, end to end execution and management.

We help clients with Business Consulting, Program & Project
Management, Digital Transformation, Product Management, Process &
Technology Solutioning and Execution including Analytics &
Emerging Tech areas cutting across functional areas such as Supply
Chain, Finance & HR, Sales & Distribution.

We are a group of seasoned professionals having diverse industry,
solution and product experience thereby making us effective business
liaisons. We are 300+ consultants robust coming with solid diverse
background fueling our growth story in India and across four other
global locations viz. US, UK, Singapore, and Australia.

Thoucentric is an ‘Ethos’ that epitomizes the essence of being a
good human… living a life of purpose… being life itself We are an




extension of ourselves together We breed the basic human values of
trust, freedom, nimbleness, compassion, integrity, passion,
persistence & conviction.

JOB DESCRIPTION

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Job Description

• Act as a “Service Delivery Lead” to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.

• The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.

• Assist on multiple transition initiatives, oversee the program, and ensure successful delivery.

• Experience of large-scale program set up and development with seasoned project management expertise and skills.

• Track, measure, evaluate vendor performance with weekly, monthly, and quarterly status review as against agreed SLAs and KPIs.

• Collaborate with Applications and Infrastructure teams for effective planning and execution of

📌 Sap Service Delivery Manager Bengaluru
🏢 Thoucentric
📍 Bengaluru