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The Technical Support Executive at Nation Wide Consultancy will be responsible for providing technical assistance and support to clients and internal teams. This role involves troubleshooting software and hardware issues, installing and configuring computer systems, and monitoring network performance. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work well under pressure. They will also need to be proficient in customer service and problem-solving, with the ability to prioritize and manage multiple tasks simultaneously. This position offers the chance to work in a energetic and challenging environment, with room for growth and advancement within the company.

Job Description
Provide technical support to clients via phone, email, and chat
Troubleshoot technical issues and provide solutions in a timely manner
Document all interactions with clients in the customer relationship management (CRM) system




Collaborate with the technical team to escalate more complex issues
Keep abreast of the latest technologies and updates in the industry
Assist in the development of technical documentation and training materials
Participate in team meetings and training sessions to enhance technical knowledge
Ensure high levels of customer satisfaction through excellent service delivery
Proactively identify opportunities for process improvement and efficiency
Maintain a positive and skilled attitude while engaging with clients and colleagues.

Designation

Technical Support Executive

Key Skills

Customer CareCustomer Care ExecutiveCustomer SupportCustomer Support ExecutiveInbound SupportL1 SupportTechnical ServicesTechnical SkillsTechnical Support

Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Technical Support Executive Chandigarh
🏢 Nation Wide Consultancy
📍 Chandigarh