We are seeking a dynamic and customer-focused individual to join our team as a Receptionist cum Telecaller at Igloo Stays Premium Edachira. The ideal candidate will be responsible for greeting and directing guests, handling phone calls and inquiries, as well as providing exceptional customer service to ensure a positive experience for all visitors. Key duties include managing reservations, maintaining a clean and organized reception area, and assisting with administrative tasks as needed. Excellent communication and interpersonal skills are a must, along with a qualified demeanor and the ability to multitask effectively in a fast-paced setting. Prior experience in a similar role is preferred. Join us in creating a welcoming and effective atmosphere for our guests at Igloo Stays Premium Edachira.
Job Description
Serve as the first point of contact for guests visiting Igloo Stays Premium Edachira
Answer incoming calls and direct them to the appropriate department or individual
Schedule room bookings and handle check-ins and check-outs
Provide information to guests about amenities and services offered at the property
Maintain a clean and organized front desk area
Assist with administrative tasks such as filing, data entry, and email correspondence
Handle customer inquiries and complaints in a professional and timely manner
Follow up with guests to ensure their stay was satisfactory
Collaborate with other staff members to ensure smooth operations at the property
Proactively promote special deals and packages to boost occupancy rates