Right now, customer success at Blend-ed happens in the gaps — someone from the team helps out when a client needs something, because there's no one whose actual job it is. That's worked while we were small. It won't hold as we grow. We need the first person whose whole job is making sure customers don't just sign up, but actually get value and stay.

Now, for you who don't know Blend-ed — we're an AI-first LMS built on Open edX, one of a small number of official global Open edX partners. We work with training providers and corporate clients across the globe, with some genuinely solid logos already on our shelf, delivering high-stakes training that people actually depend on.

What you'll actually be solving

A signed customer isn't a successful one yet. A valuable demo gets someone to buy. It doesn't get their team onboarded, their workflows set up, or their people actually using the platform. That gap — between "they bought it" and "they're getting value from it" — is what's been handled informally until now, and it's yours to own properly.




Own onboarding end to end — understand each customer's goals, set expectations, coordinate training, make sure they know their next steps.
Be the steady point of contact. Build real relationships with admins, training teams, and decision-makers, and notice concerns before they turn into problems.
When something breaks, investigate it yourself first. Bring solutions or workarounds where you can, and when you do escalate, hand it over with full context — not just a forwarded complaint.
Spot the quiet signals. A customer going dark, skipping onboarding, or dropping a feature is a warning sign long before they mention leaving — catch it early and work the plan with them.
Feed what you learn back to the team. Recurring questions, product gaps, and customer feedback should actually change what we build and how we sell.

You'll report into the Founder Office, working closely with the people who built this company — which means yo

📌 Customer Success Manager Kozhikode
🏢 Blend-ed
📍 Kozhikode