Job Title: Senior Service Desk Specialist
Experience: 8+ years
Location: Chennai [Hybrid]
About the Company:
Our Client is a German-based global data technology organization specializing in high-performance analytics solutions, enabling enterprises to process and analyze large-scale data with speed and efficiency. The company focuses on delivering advanced data infrastructure platforms used across industries for real-time insights and decision-making. With a robust engineering-driven culture, it emphasizes innovation in scalable systems and cloud-based data environments. It operates with an international presence, supporting clients across multiple regions.
Role Overview:
We are looking for an experienced IT support skilled to join a global service desk function, contributing to high-quality end-user support and operational excellence. This role goes beyond standard L1 support and is suited for someone capable of independently handling complex technical issues, driving improvements, and contributing to automation initiatives.




You will act as a key contact for internal users across regions, with a robust focus on supporting a major delivery hub while ensuring consistent and productive IT service experiences.

Key Responsibilities:
Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
Act as a primary contact point for incoming technical requests and incidents on a rotational basis
Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools
Manage incidents, service requests, and standard changes following structured service management practices
Take ownership of high-priority or escalated tickets within the service desk scope
Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
Maintain a

📌 Service Desk Specialist Chennai
🏢 BuildxPartners
📍 Chennai