Opening: Customer Relationship Executive / Senior Executive
Location: Tambaram, Chennai

Experience: 3+ Years

Employment Type: Full time

Department: Customer Relationship / Client Services

Job Summary

We are looking for a Customer Relationship Executive / Senior Executive to manage and strengthen relationships with existing customers, ensure high levels of customer satisfaction, and support customer retention and business growth.

The ideal candidate should have excellent communication and interpersonal skills, a customer-focused approach, and the ability to understand customer requirements, resolve queries, coordinate with internal teams, and ensure timely follow-up.

The candidate will act as a key point of contact for customers and will be responsible for maintaining robust, long-term relationships.

Requirements
Key Responsibilities
Manage day-to-day communication and relationships with existing customers.
Act as the primary point of contact for customer queries, requests, and concerns.




Understand customer requirements and provide appropriate information and support.
Follow up with customers regularly to ensure satisfaction and timely resolution of issues.
Coordinate with internal teams such as Sales, Operations, Service, and Accounts to address customer requirements.
Maintain accurate records of customer interactions, requirements, complaints, and follow-ups in the CRM.
Handle customer complaints professionally and ensure timely resolution.
Monitor customer feedback and identify opportunities to improve customer experience.
Conduct regular customer follow-ups to strengthen relationships and encourage retention.
Support customer onboarding and ensure a smooth customer experience.
Identify prospects for upselling, cross-selling, renewals, or additional services where applicable.
Prepare and share regular reports on customer interactions, follow-ups, complaints, and retention.
Ensure timely communication with customers regarding s

📌 Customer Relationship Executive Chennai
🏢 Verifitech
📍 Chennai