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As an International Voice representative at Sutherland, you will be responsible for handling inbound and outbound calls from customers around the world. Your primary goal will be to provide exceptional customer service and resolution to inquiries and issues pertaining to products and services. You will need to have strong communication skills, the ability to navigate through multiple systems, and a customer-centric mindset. Additionally, you will be expected to maintain professionalism, adhere to company policies and procedures, and meet performance metrics. This role offers the opportunity to work in a diverse and agile environment, where you will have the chance to interact with individuals from various cultures and backgrounds.

Job Description
Handle inbound and outbound calls in a skilled and courteous manner.
Provide accurate information and assistance to international customers regarding products and services.
Assist with resolving customer inquiries and concerns in a timely manner.




Utilize excellent communication skills to build rapport with customers from different cultural backgrounds.
Meet and exceed performance metrics to ensure customer satisfaction and retention.
Collaborate with team members and supervisors to improve operational efficiency.
Maintain a positive attitude and adhere to company policies and procedures.
Stay updated on product knowledge and industry trends to better serve customers.
Take ownership of customer issues and see them through to resolution.
Available to work in a quick-paced and dynamic environment with flexibility in scheduling.

Designation

International Voice

Key Skills

Attention to DetailCall HandlingCall MonitoringCalls HandlingCold CallingEffective communicationInbound SupportOrganization SkillsOutbound CallingTelecallerVoice Support

Industry

BPO

Functional Area

B2B & B2C

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Offi

📌 International Voice Hyderabad
🏢 Sutherland
📍 Hyderabad