R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle specialists with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Primary Responsibility:
Performance and People Management

i. Performance Management
Operational Service Delivery – SLA Metrics and KPIs Financials – No revenue leakages Process Improvement initiatives
ii. People Management




Attrition & ESAT Employee Engagement

Role and Responsibilities:
Required to handle a team / group of 25 to 30 FTEs
Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
Very valuable understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
Periodically review team’s performance and recommend performance improvement plan wherever required
Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
Responsible for work allocation / distribution to the team and monitor the team’s work
Create and maintain daily operational scorecards to track and report KPI’s; assist in volum

📌 Associate Operations Manager Noida
🏢 R1
📍 Noida